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Social Media Monitoring and Reporting Services

Social Media Monitoring Services/ Social Media Reporting Services at SunTec Marketing

Social Media Monitoring Services/ Social Media Reporting Services at SunTec Marketing

We help you stay on top of your competitors by providing you actionable insights that you require to improve service and drive brand perception for your company. Our teams of social media monitoring experts help you right from analyzing your presence across social media platforms, tracking trends and understanding online public attitude towards your company through to discovering key influencers and staying connected with them.

Our range of social media monitoring services, include:

  • Track Mentions and Sentiment

    We keep a tab on your brand mentions across all platforms including blogs, social networks, video sharing sites, message boards and forums. Our teams also measures reach of each post as well as the impact of your PR or marketing campaigns.

  • Identify Outreach Opportunities:

    Our social media monitoring teams help you identify and locate critical conversations happening at platforms other than Facebook and Twitter. We also identify influential individuals and help you engage them in conversations about your company, brand. Industry or other critical issues.

  • Gain Better Insight into Brand Reputation

    We track consumer comments and feedback across social media channels to find out exactly what they think about your company, your brand and your products.

  • Gather Competitive Intelligence

    As part of social media monitoring services, we help you learn more about your competitors and their social media strategy.

  • Identify Issues and Improve Customer Service

    Our teams monitor social media on a continuous basis to gauge customer complaints pertaining to your products or services, as well as enable quick, corrective action.

  • Identify a Brewing Crisis

    We listen to all the conversations taking place across social media channels and monitor negative comments as they begin to develop before they go viral.

As part of our social media reporting services, we provide valuable, actionable insights into the volume of conversations, customer service, customer engagement, disposition, and several other metrics necessary to measure your brand reputation online as well as help you improve service.

Get in Touch to Get Started!

To find out how SunTec Marketing can help you use social media intelligence to connect with your audience, and measure success online, please give us a line at info@suntecmarketing.com.

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